Knowledge Base

PROCEDURE:

             1.    Verify Shipment Status

             Before contacting the ICTSI Customer Care Team, confirm whether your shipment is PEZA or Non-PEZA.

 NOTE: This information can be found in your Export Declaration (ED) or shipment documents.

ü  If shipment is PEZA

a.     Coordinate directly with Bureau of Customs (BOC) to request the manual lifting of the ATL, once lifted, proceed to settle the charges in ACTS.

b.     If the issue persists even after BOC lifting, email ICTSI Customer Care at customercare@ictsi.com and include the following details:

·        Container Number

·        Entry Number

·        Registry Number

·        PEZA

·        Attach a copy of your Export Declaration (ED)

NOTE: The ATL can only be lifted if all shipment details match your records with the Bureau of Customs (BOC). If there are any discrepancy, please contact BOC to correct the information.

ü  If shipment is non-PEZA

a.     Send an email to customercare@ictsi.com with the following details for checking:

·        Container Number

·        Entry Number

·        Registry Number

·        Non-PEZA

·        Attach a copy of your Export Declaration (ED)

          2.    Verify ATL Status

          An internal check will be conducted and once verified Customer Care will provide an update whether ALT has been lifted.  

         NOTE: If a container is transferred to another vessel or has a different Port of Discharge (POD), a new ATL under the updated registry must be processed with BOC before ICTSI can lift the old ATL.

Reference:

             1.     ACTS - ICTSI - Login

Abbreviations:

ICTSI - International Container Terminal Services, Inc

ACTS - Advanced Customer Transaction System

PEZA - Philippine Economic Zone Authority

ED - Export Declaration

BOC - Bureau of Customs

ATL - Authority to Load

POD - Port of Discharge

Contact:

Customer Care: customercare@ictsi.com