Knowledge Base

ACTS

Guides and support for ACTS-related processes and concerns

• ACTS e-ADR User Guides
• ACTS e-Wallet User Guides
• ACTS General User Guides
• BOC Nomination, Online Payment, and Scheduling Process
• How to activate, top up, and check your ACTS e-Wallet
• How to add customer details for ACTS online payment
• How to edit customer details for ACTS online payment
• How to generate an SSR for an incomplete export weighing cycle
• How to generate an SSR for re-exportation (import to export)
• How to generate SSR for an import container to be returned to the yard (non-operational/broken down truck)
• How to generate SSR for import container return to yard (truck is operational)
• How to generate SSR for incomplete import weighing cycle for container/s already mounted to a truck
• How to generate SSR for lift off, lift on (transferring container to a rescue truck)
• How to generate SSR for reweighing of containers in yard
• How to generate SSR for unauthorized entry fine (UEF)
• How to pay additional storage/reefer
• How to pay for a special gatepass number (SGN)
• How to pay service request number (SRN)
• How to pay shut out fees due to late payments, late pre-advise, and booking transfers
• How to pay shut out VGM
• How to print cash sales invoice or official receipt
• How to print your gatepass/special gatepass
• How to request assistance for ACTS Auto Debit Transactions with “In Progress” Status
• How to resolve e-ADR top-up errors via UnionBank or BDO
• How to resolve No BL Info/manifest during payment
• How to submit requirements for “ZERO VAT” option in ACTS
• How to update your contact information in ACTS for multi-factor authentication (MFA)

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