Knowledge Base

1.     Create Service Request

·        Login to your ACTS account at https://acts.ictsi.com/account/login

·        Click SERVICE TYPE > SPECIAL SERVICE, then click on BOC EXAMINATION.

·        Input the Input the container number, then click on SEARCH

NOTE: Container must be nominated by BOC examiner/section before being able to proceed to payment

·      The charges for the container that is subject to BOC examination will be displayed. Click on VIEW CHARGES, then ADD TO SUMMARY. For withholding tax and zero VAT, tick on the applicable box/es.

 2.     Payment Processing

·        Once done, you will be redirected to the Transaction Summary. Tick the checkbox on the left-most side of the table and click on PAY to settle the BOC Examination charge. To defer payment, click SAVE TRANSACTION and note the Transaction Reference Number displayed. To restart the process, click CLEAR.

·        Select your mode of payment. You may pay via the following methods:

o   Online Banking - Select your partner bank in the drop-down list to automatically be redirected to the bank’s portal. Please ensure that you have requested the linking of ACTS Online to your online bank account with your bank partner prior.

o   e-ADR - Tick the ADR box and input your TIN and the ADR number.

NOTE: A maximum of 5 e-ADRs can be used per transaction.

·        Click on Confirm Payment to proceed with your transaction.  

·        After a successful payment transaction, a cash sales invoice (ICTSI CSI) will automatically be generated and available for printing under Transaction Inquiry.

·        A system-generated message will be sent to the registered email address upon nomination confirming that the BOC examination charge has been paid and that the container is ready for scheduling.

For a step-by-step guide on scheduling your container, please click HERE.