Knowledge Base

1.     Create SSR in ACTS

·        Login to your ACTS account at https://acts.ictsi.com/account/login

·        Click SERVICE TYPE > SPECIAL SERVICE then click on SELF SERVICE REQUEST then click on CREATE SERVICE REQUEST.

·        Enter the customer TIN, this will auto-populate the Customer Name and Broker Name.

NOTE: If the entered TIN is not found, you may add the customer details. Refer to How to add customer details for ACTS online payment for the step by step guide.

·        In the Category dropdown, choose SERVICE. Under the Request Name dropdown, choose TRANSACTION CANCELLATION/BREAKDOWN TRUCK – FOR RETURN TO YARD (NON-OPERATIONAL). Click on the pencil icon to input your container number based on your transaction:

·        Once added, review the details and click the SAVE button to submit the request. This will then be routed for approval.

NOTE: Transaction will not proceed if the status of the selected container is INVALID.

2.     Submit details for review and approval

·        Once generated, please send the below details to customercare@ictsi.com to initiate the review and approval process.

SSR NUMBER:

DETAILS OF BROKEN-DOWN UNIT:

Truck location:

Container number:

Company name:

Truck plate no.:

Driver’s name:

Driver’s license number:

Driver’s contact no.:

Crew’s name:

DETAILS OF TOWING:

Company Name:

Truck Plate No:

Driver’s Name:

Crew’s Name:

ADDITIONAL REQUIREMENTS FOR REEFER CONTAINER/CONTAINER WITH BROKEN/NO SEAL:

o   Authority and Waiver Form

o   Government-issued ID of the authorized representative

REMINDERS FOR ENTRY OF THE TOW TRUCK:

·        The tow truck should have a blinker and truck markings.

·        Entry of the tow truck must be at the Engineering Gate.

·        To avoid disrupting traffic flow at MICT, please remove your broken-down truck within 30 minutes. If not, a third-party towing service will be engaged, and you will be responsible for settling their fees directly. We kindly ask that your driver promptly cooperates with the third-party towing service when the broken-down truck is about to be towed to ensure a smooth and efficient removal process. 

3.     Approval and Payment

·        Once approved, an email confirmation in your ACTS-registered email address will be received, and the status will change to “For Payment.” This means that the request is now ready for payment.

·        Select Payment to review the charges and confirm by clicking the thumbs-up icon.

TIP: You can also pay the generated SSR number by going to SERVICES TYPE > SPECIAL SERVICE > SPECIAL SERVICE REFERENCE NUMBER then inputting the SSR number.

·        Once payment has been made, kindly advise the driver to proceed to the TID Office for further instructions.