ACTS
- ACTS e-ADR User Guides
- ACTS e-Wallet User Guides
- ACTS General User Guides
- BOC Nomination, Online Payment, and Scheduling Process
- How to activate, top up, and check your ACTS e-Wallet
- How to edit customer details for ACTS online payment
- How to generate an SSR for an incomplete export weighing cycle
- How to generate an SSR for re-exportation (import to export)
- How to generate SSR for an import container to be returned to the yard (non-operational/broken down truck)
- How to generate SSR for import container return to yard (truck is operational)
- How to generate SSR for incomplete import weighing cycle for container/s already mounted to a truck
- How to generate SSR for lift off, lift on (transferring container to a rescue truck)
- How to generate SSR for reweighing of containers in yard
- How to generate SSR for unauthorized entry fine (UEF)
- How to pay additional storage/reefer
- How to pay for a special gatepass number (SGN)
- How to pay service request number (SRN)
- How to pay shut out fees due to late payments, late pre-advise, and booking transfers
- How to pay shut out VGM
- How to print cash sales invoice or official receipt
- How to print your gatepass/special gatepass
- How to request assistance for ACTS Auto Debit Transactions with “In Progress” Status
- How to resolve e-ADR top-up errors via UnionBank or BDO
- How to resolve No BL Info/manifest during payment
- How to submit requirements for “ZERO VAT” option in ACTS
- How to update your contact information in ACTS for multi-factor authentication (MFA)
How to add customer details for ACTS online payment
1. Login to your ACTS account at https://acts.ictsi.com/account/login, add hover to SETTINGS then click VIEW PROFILE.
2. Hover to COMPANY INFORMATION and click on ADD/EDIT CUSTOMER on the lower part of the screen.
3. Input the Company TIN you wish to add to the ACTS Database then upload the requirements.
NOTE: The TIN inputted should be at least 12 digits.
· BIR Registered Company – the TIN inputted in Step 4 should match the TIN reflected in the BIR 2303 to be uploaded.
· Personal Effect Shipments – please tick N/A and attach a copy of the informal entry.
· Customer with Business Style – attach the BIR 2303
Attach Other Files: Securities and Exchange Commission (SEC) Certificate and a Letter of Request
NOTE: When adding customer details with no BIR 2303 and no TIN (Informal Entry), simply fill up all the required field and upload or attach the updated Terms of Use and Consent Form.
4. After uploading the requirements, click on REGISTER.
NOTE: You will receive an email with the status of your registration after the necessary review and approval.