ACTS
- ACTS e-ADR User Guides
- ACTS e-Wallet User Guides
- ACTS General User Guides
- BOC Nomination, Online Payment, and Scheduling Process
- How to activate, top up, and check your ACTS e-Wallet
- How to edit customer details for ACTS online payment
- How to generate an SSR for an incomplete export weighing cycle
- How to generate an SSR for re-exportation (import to export)
- How to generate SSR for an import container to be returned to the yard (non-operational/broken down truck)
- How to generate SSR for import container return to yard (truck is operational)
- How to generate SSR for incomplete import weighing cycle for container/s already mounted to a truck
- How to generate SSR for lift off, lift on (transferring container to a rescue truck)
- How to generate SSR for reweighing of containers in yard
- How to generate SSR for unauthorized entry fine (UEF)
- How to pay additional storage/reefer
- How to pay for a special gatepass number (SGN)
- How to pay service request number (SRN)
- How to pay shut out fees due to late payments, late pre-advise, and booking transfers
- How to pay shut out VGM
- How to print cash sales invoice or official receipt
- How to print your gatepass/special gatepass
- How to request assistance for ACTS Auto Debit Transactions with “In Progress” Status
- How to resolve e-ADR top-up errors via UnionBank or BDO
- How to resolve No BL Info/manifest during payment
- How to submit requirements for “ZERO VAT” option in ACTS
- How to update your contact information in ACTS for multi-factor authentication (MFA)
How to add customer details for ACTS online payment
1. Login to your ACTS account at https://acts.ictsi.com/account/login.
2. Hover ACCOUNT SETTINGS then click on VIEW PROFILE.
3. Click on ADD/EDIT CUSTOMER on the lower part of the screen.
4. Input the Company TIN you wish to add to the ACTS Database then upload the requirements.
NOTE: The TIN inputted should be at least 12 digits.
Attachments for uploading:
· BIR Registered Company – the TIN inputted in Step 4 should match the TIN reflected in the BIR 2303 to be uploaded.
· Personal Effect Shipments – please tick N/A and attach a copy of the informal entry.
· Customer with Business Style – attach the BIR 2303
Attach Other Files: Securities and Exchange Commission (SEC) Certificate and a Letter of Request
5. After uploading the requirements, click on REGISTER.
NOTE: You will receive an email with the status of your registration after necessary review and approval.