Knowledge Base

     1.     Login to your ACTS account at https://acts.ictsi.com/account/login.

    2.     Once logged in, hover SERVICES INQUIRY > SPECIAL SERVICE then click on SPECIAL SERVICE REFERENCE NO.

    3.     Input the Service Request Number then click the SEARCH button.

    4.     Check and review charges. Once reviewed, click on VIEW CHARGES then ADD TO SUMMARY.

          NOTE: For withholding tax and zero VAT, tick on the applicable box/es.

    5.     Once clicked, you will be redirected to the transaction summary. Tick the checkbox then click on PAY.

NOTES:

·       If you would like to defer payment for another time, click SAVE TRANSACTION. Make sure you take note of the Transaction Reference Number that will appear on the screen after saving the transaction.

·       If you would like to re-do the processing, click CLEAR.

    6.     Select mode of payment. You may pay either of the following:

·    Online Banking - Select your partner bank in the drop-down list. Once selected, page will automatically be redirected to the bank’s portal. Please ensure that you have requested the linking of ACTS Online to your online bank account with your bank partner.

·       e-ADR - Tick the ADR box. Input your TIN and the ADR number then click on ADD button.

NOTE: Maximum of 5 e-ADRs can be used per transaction.

Click on Confirm Payment to proceed with your transaction.  

    7.  After a successful payment transaction, a cash sales invoice (ICTSI CSI) will automatically be generated and available for printing under Transaction Inquiry.