Knowledge Base

Use this guide when processing a container re-exportation (import to export) request. It explains how to submit the required documents for billing approval and how to generate a Special Service Request (SSR) in ACTS.

PROCEDURE:

        1.     Submit Requirements for Billing Approval

To initiate the container re-exportation request, ensure to settle the IMPORT charges prior to the request and send the requirements to MICTBillingGroup@ictsi.com for approval and further instructions from MICT Billing.

·        Boat note

·        BOC Approved Ticket - approved for payment

·        Disposition Form Duly signed by BOC Deputy Collector

·        Special Permit to Load

·        Booking Confirmation from the Shipping line (Connecting Vessel and Voyage no)

·        Updated CRO – at least one day ahead from the ETA of connecting vessel

·        Customer Name to whom we will issue the Import Charges

·        Customer Name to whom we will issue the SRN for Equipment Rental and Weighing Fee.

 NOTES:

·        Billing officers will provide an SRN in case payment for weighing is required.

·        MICT Billing Team’s business hours, Monday – Friday, 0800H to 1700H, (excluding holidays)

          2.     Create SSR in ACTS

·        Login to your ACTS account at https://acts.ictsi.com/account/login.

·        Click SERVICE TYPE > SPECIAL SERVICE > SELF SERVICE REQUEST then click on CREATE SERVICE REQUEST.

·        Enter the customer TIN, this will auto-populate the Customer Name and Broker Name.

 NOTE: If the entered TIN is not found, you may add the customer details. Refer to How to add customer details for ACTS online payment for the step by step guide.

·     For Category, select SERVICE and on the Request Name dropdown, choose 

RE-EXPORTATION (IMPORT TO EXPORT).

·     Click on the pencil icon to enter the container number.

·     In the Remarks field, provide the following details: Transaction Type, Container Number, Vessel Name, Voyage and Point of Discharge (POD) then click ADD.

·        Once added, review the details and click the SAVE button to submit the request.

This will then be routed for approval.

 NOTE: Transaction will not proceed if the status of the selected container is INVALID.

            3.     Approval and Payment

·        SSR requests are reviewed and approved by the MICT Docs Team. Once approved, an email confirmation in your ACTS-registered email address will be received, and the status will change to “For Payment.” This means that the request is now ready for payment.

·        Select Payment to review the charges and confirm by clicking the thumbs-up icon.

·        After successful payment, send a copy of the Official Receipt (OR) to MICT Billing for further instructions.