Knowledge Base

If you are unable to proceed with payment for import because your Bill of Lading (BL) or Manifest is not available in ACTS, follow the steps below to resolve the issue.

PROCEDURE:

          1.      If no shipment record is found in ACTS

           To ensure that the Bill of Lading (BL) Info/Manifest has been successfully transmitted to ICTSI, check with your Value-Added Service Provider or VASP such as:

·        CDEC

·        InterCommerce

·        E-Konek

          2.       If the VASP confirms that the manifest has already been sent, ensure to capture a confirmation for your reference and retry processing your payment in ACTS.

NOTE: Once the manifest has been transmitted, it may take around 30 minutes for the information to appear in ACTS

          3.      If the record remains unavailable

                 Send an email to ICTSI Customer Care at customercare@ictsi.com for assistance in verifying if the BL has been received and provide the following details:

·        Copy of Import Entry of BOC SAD

·        Screenshot or confirmation from VASP (if available)

         4.       If the Customer Care Team confirms that the manifest has not yet been received, coordinate with your VASP to resend the BL Info/Manifest to ICTSI. Once resent, allow 30 minutes before retrying your transaction in ACTS.

NOTE: If the record remains unavailable after this period, please email the Customer Care Team for further investigation.

References:

           1.     ACTS - ICTSI - Login

Abbreviations:

ICTSI - International Container Terminal Services, Inc

ACTS - Advanced Customer Transaction System

CDEC - Cargo Data Exchange Center, Inc

BL - Bill of Lading

BOC - Bureau of Customs

SAD - Single Administrative Document

Contact:

Customer Care: customercare@ictsi.com