ACTS
- ACTS e-ADR User Guides
- ACTS e-Wallet User Guides
- ACTS General User Guides
- BOC Nomination, Online Payment, and Scheduling Process
- How to activate, top up, and check your ACTS e-Wallet
- How to add customer details for ACTS online payment
- How to edit customer details for ACTS online payment
- How to generate an SSR for an incomplete export weighing cycle
- How to generate an SSR for re-exportation (import to export)
- How to generate SSR for an import container to be returned to the yard (non-operational/broken down truck)
- How to generate SSR for import container return to yard (truck is operational)
- How to generate SSR for incomplete import weighing cycle for container/s already mounted to a truck
- How to generate SSR for lift off, lift on (transferring container to a rescue truck)
- How to generate SSR for reweighing of containers in yard
- How to generate SSR for unauthorized entry fine (UEF)
- How to pay additional storage/reefer
- How to pay for a special gatepass number (SGN)
- How to pay service request number (SRN)
- How to pay shut out fees due to late payments, late pre-advise, and booking transfers
- How to pay shut out VGM
- How to print cash sales invoice or official receipt
- How to print your gatepass/special gatepass
- How to request assistance for ACTS Auto Debit Transactions with “In Progress” Status
- How to resolve e-ADR top-up errors via UnionBank or BDO
- How to resolve No BL Info/manifest during payment
- How to submit requirements for “ZERO VAT” option in ACTS
How to update your contact information in ACTS for multi-factor authentication (MFA)
1. Log in to your ACTS account at https://acts.ictsi.com/account/login.
2. Hover to SETTINGS, then click VIEW PROFILE, then click on EDIT PROFILE.
3. Update your contact information as needed, then click on SAVE.
ACTS contact status matrix for multi-factor authentication (MFA)
NOTES:
· Users accessing the system through someone else’s account should create their own account for security purposes.
· Shared accounts should be replaced with individual sub-accounts to ensure proper access management. Click HERE to know how to add sub-user accounts.
· A mobile number may be used or shared by multiple users, but each user must have a unique email address.
Last Posted: Mar 12, 2026