Knowledge Base

      1.     Login to your ACTS account at https://acts.ictsi.com/account/login.

     2.    Hover to SERVICES INQUIRY > SPECIAL SERVICE then click on SELF SERVICE REQUEST.

     3.     Click on CREATE SERVICE REQUEST.

     4.     Input the customer TIN. This will auto-populate the Customer Name and Broker Name fields.

NOTE: If the inputted company TIN has no record in the system, you will be redirected to a page where you can add customer details. Please click HERE to learn more about how to add customer details in ACTS.

    5.      In the Category dropdown, choose SERVICE. Under the Request Name dropdown, choose LIFT OFF / LIFT ON – FOR TRANSFER TO RESCUE TRUCK. Click on the pencil icon to input your import container number.

    6. Once added, hit the thumbs up button then input the container number/s on the remarks. Click the ADD button and SAVE button to submit your request. This will then be routed for approval.

          NOTE: Transaction will not proceed if the status of the selected container is INVALID.

     7.  Once generated, please send the below details to customercare@ictsi.com to initiate the review and approval process.

SSR NUMBER:

DETAILS OF BROKEN-DOWN UNIT:

Truck location:

Container number:

Company name:

Truck plate no.:

Driver’s name:

Driver’s license number:

Driver’s contact no.:

Crew’s name:

DETAILS OF RESCUE TRUCK:

Truck plate no.:

Driver’s name:

Driver’s license number:

Driver’s contact no.:

Company name:

DETAILS OF TOWING:

Company name:

Truck plate no.:

Driver’s name:

Crew’s name:

REMINDERS:

·       The tow truck should have a blinker and truck markings.

·       Entry of the Rescue Truck will be at Central Gate while the tow truck will enter at the Engineering Gate.

·       Please follow the health and safety protocol below:

o   Terminal Safety Protocols

o   Memo on High Visibility Safety Vest and Work Wear

·       To avoid disrupting traffic flow at MICT, please remove your broken-down truck within 30 minutes. If not, a third-party towing service will be engaged, and you will be responsible for settling their fees directly. We kindly ask that your driver promptly cooperates with the third-party towing service when the broken-down truck is about to be towed to ensure a smooth and efficient removal process. 

    8.   Once APPROVED, you will receive an email confirmation in your ACTS-registered email address, and the status will change to “FOR PAYMENT.” This means that the request is now ready for payment.

      9.  Click the PAYMENT button under the Action column. Should you wish to cancel your request, you may also do so by clicking CANCEL button.

    10.  To confirm that you want to proceed with payment, click the thumbs-up icon and review your charges.

          NOTE: User must tick the check box of the request to enable the PAYMENT button.

    11.  Once payment has been made, kindly advise the driver to proceed to TID Office for further instructions.