Knowledge Base

1.     Pay Additional Storage/Reefer

·        Login to your ACTS account at https://acts.ictsi.com/account/login

·        Click SERVICE TYPE > ADDITIONAL CARGO SERVICES, then click on ADDITIONAL STORAGE/REEFER

·        Input the 7-digit entry number on your TSAD. This can be found in the upper right-hand corner of the TSAD (labeled as Customs Reference No.)

   Based on the sample above, you may input 0012345 in ACTS.

·        Once done, input the last 4 characters of the Bill of Lading Number then click on SUBMIT

·        Tick on Reefer Extend Until to update the reefer validity date or Storage Extend Until to update the storage validity date. Indicate your preferred validity dates and click on VIEW CHARGES. If all the details are correct, click ADD TO SUMMARY.

o   For truck-mounted reefer containers that require additional electrical charges, send the container number, company TIN, and company name to customercare@ictsi.com for SRN issuance. Click HERE to learn how to settle SRN in ACTS.

NOTES:

·        This is ONLY applicable for reefer containers with YARD status.

·        You can only extend the reefer validity up to the CRO validity date.

·        SRN issuance can only be requested if the container is already mounted to your truck.

·        For withholding tax and zero VAT, don’t forget to tick on the applicable box/es.

2.     Payment Processing

·        Once done, you will be redirected to the transaction summary. Tick the checkbox on the left-most side of the table and click on PAY to settle the additional storage/reefer.

·        Select your mode of payment. You may pay via the following methods:

o   Online Banking - Select your partner bank in the drop-down list to automatically be redirected to the bank’s portal. Please ensure that you have requested the linking of ACTS Online to your online bank account with your bank partner prior.

o   ADR - Tick the ADR box and input your TIN and the ADR number.

·        Click on Confirm Payment to proceed with your transaction.  

·        After a successful payment transaction, a cash sales invoice (ICTSI CSI) will automatically be generated and available for printing under Transaction Inquiry.