Knowledge Base

      1. Login to your ACTS account at https://acts.ictsi.com/account/login.

     2. Hover your cursor over SERVICES INQUIRY on the menu tab, click on SPECIAL SERVICE, then SHUT OUT VGM.

     3. Input the container number then click on SEARCH.

     4. The charges for the container that is subject to shut out VGM will be displayed. Click on ADD TO SUMMARY.

           NOTE: Tick on the WITHHOLDING TAX and ZERO VAT boxes if applicable.

     5. You will be redirected to the transaction summary. Tick the checkbox and click on PAY to settle shut out VGM charge.

              NOTES:

·       If you would like to defer payment to another time, click SAVE TRANSACTION. Make sure you take note of the Transaction Reference Number that will appear on the screen after saving the transaction.

·       If you would like to re-do the processing, click CLEAR.   

    6. Select mode of payment. You may pay via the following:

·      Online Banking - Select your partner bank in the drop-down list. Once selected, page will automatically be redirected to the bank’s portal. Please ensure that you have requested the linking of ACTS Online to your online bank account with your bank partner.

·       e-ADR - Tick the ADR box. Input your TIN and the ADR number then click on ADD button.

NOTE: Maximum of 5 e-ADRs can be used per transaction.

Click on Confirm Payment to proceed with your transaction.

     7. After successful payment, a cash sales invoice (ICTSI CSI) will automatically be generated and available for printing under Transaction Inquiry.