ACTS
- ACTS e-ADR User Guides
- ACTS e-Wallet User Guides
- ACTS General User Guides
- BOC Nomination, Online Payment, and Scheduling Process
- How to activate, top up, and check your ACTS e-Wallet
- How to add customer details for ACTS online payment
- How to edit customer details for ACTS online payment
- How to generate an SSR for an incomplete export weighing cycle
- How to generate an SSR for re-exportation (import to export)
- How to generate SSR for an import container to be returned to the yard (non-operational/broken down truck)
- How to generate SSR for import container return to yard (truck is operational)
- How to generate SSR for incomplete import weighing cycle for container/s already mounted to a truck
- How to generate SSR for lift off, lift on (transferring container to a rescue truck)
- How to generate SSR for reweighing of containers in yard
- How to generate SSR for unauthorized entry fine (UEF)
- How to pay additional storage/reefer
- How to pay for a special gatepass number (SGN)
- How to pay service request number (SRN)
- How to pay shut out fees due to late payments, late pre-advise, and booking transfers
- How to print cash sales invoice or official receipt
- How to print your gatepass/special gatepass
- How to request assistance for ACTS Auto Debit Transactions with “In Progress” Status
- How to resolve e-ADR top-up errors via UnionBank or BDO
- How to resolve No BL Info/manifest during payment
- How to submit requirements for “ZERO VAT” option in ACTS
- How to update your contact information in ACTS for multi-factor authentication (MFA)
How to pay shut out VGM
· Log in to your ACTS account at https://acts.ictsi.com/account/login
· Click SERVICES TYPE > SPECIAL SERVICE then click on SHUT OUT VGM.
· Input the Container Number, then click the SEARCH button.
· Check and review charges. Once reviewed, click on VIEW CHARGES then ADD TO SUMMARY. For withholding tax and zero VAT, tick on the applicable box/es.
2. Payment processing
· Once done, you will be redirected to the transaction summary. Tick the checkbox on the left-most side of the table and click on PAY to settle the shut out VGM charge. To defer payment, click SAVE TRANSACTION and note the Transaction Reference Number displayed. To restart the process, click CLEAR.
· Select your mode of payment. You may pay via the following methods:
· Online Banking - Select your partner bank in the drop-down list to automatically be redirected to the bank’s portal. Please ensure that you have requested the linking of ACTS Online to your online bank account with your bank partner prior.
· e-ADR - Tick the ADR box and input your TIN and the ADR number.
NOTE: A maximum of 5 e-ADRs can be used per transaction.
· Click on Confirm Payment to proceed with your transaction.
· After a successful payment transaction, a cash sales invoice (ICTSI E-OR) will automatically be generated and available for printing under Transaction Inquiry.