ACTS
- ACTS e-ADR User Guides
- ACTS e-Wallet User Guides
- ACTS General User Guides
- BOC Nomination, Online Payment, and Scheduling Process
- How to add customer details for ACTS online payment
- How to edit customer details for ACTS online payment
- How to generate an SSR for an incomplete export weighing cycle
- How to generate an SSR for re-exportation (import to export)
- How to generate SSR for an import container to be returned to the yard (non-operational/broken down truck)
- How to generate SSR for import container return to yard (truck is operational)
- How to generate SSR for incomplete import weighing cycle for container/s already mounted to a truck
- How to generate SSR for lift off, lift on (transferring container to a rescue truck)
- How to generate SSR for reweighing of containers in yard
- How to generate SSR for unauthorized entry fine (UEF)
- How to pay additional storage/reefer
- How to pay for a special gatepass number (SGN)
- How to pay service request number (SRN)
- How to pay shut out fees due to late payments, late pre-advise, and booking transfers
- How to pay shut out VGM
- How to print cash sales invoice or official receipt
- How to print your gatepass/special gatepass
- How to request assistance for ACTS Auto Debit Transactions with “In Progress” Status
- How to resolve e-ADR top-up errors via UnionBank or BDO
- How to resolve No BL Info/manifest during payment
- How to submit requirements for “ZERO VAT” option in ACTS
- How to update your contact information in ACTS for multi-factor authentication (MFA)
How to activate, top up, and check your ACTS e-Wallet
Use this guide to activate your ACTS e-Wallet, add funds, and check your balance.
PROCEDURE:
1. How to Activate Your ACTS e-Wallet
· Login to ACTS then click ACTIVATE MY E-WALLET.
· The user’s details will automatically populate based on the associated ACTS details.
· Click on ACTIVATE to proceed.
· Take note of the system-generated e-Wallet account number that will be displayed on the screen.
· The user will receive an email confirmation on their ACTS-registered email address containing the e-Wallet account number.
Please click below for the guide on how to activate your e-Wallet:
ACTS e-Wallet - Activation Process
2. How to Top Up Your ACTS e-Wallet
· To top up your ACTS e-Wallet, you can currently do so through UnionBank or BDO.
Please click the link below for the the step-by-step guides provided for each bank to complete your deposit:
ACTS e-Wallet - Top Up Process
3. How to Check or Download Your e-Wallet Balance
· Log in to your ACTS account to view and download your balance statement. Follow the step-by-step guide provided for instructions.
Please click below for the guide on how to download your e-Wallet balance:
ACTS e-Wallet - Downloading your e-Wallet Balance Statement
4. Frequently Asked Questions:
(english) FAQs - ACTS e-Wallet
(tagalog) FAQs - ACTS e-Wallet
ACTS e-Wallet Process Flow:
References:
1. ACTS - ICTSI - Login
2. ACTS E-Wallet activation process - ACTS e-Wallet - Activation Process
3. ACTS E-Wallet top-up process- ACTS e-Wallet - Top Up Process
4. ACTS E-Wallet downloading balance statement - ACTS e-Wallet - Downloading your e-Wallet Balance Statement
5. ACTS E-Wallet FAQs:
a. English version - (english) FAQs - ACTS e-Wallet
b. Tagalog version - (tagalog) FAQs - ACTS e-Wallet
Abbreviations:
ACTS - Advanced Customer Transaction System
e-Wallet - Electronic Wallet
BDO - Banco de Oro