ACTS
- ACTS e-ADR User Guides
- ACTS e-Wallet User Guides
- ACTS General User Guides
- BOC Nomination, Online Payment, and Scheduling Process
- How to add customer details for ACTS online payment
- How to edit customer details for ACTS online payment
- How to generate an SSR for an incomplete export weighing cycle
- How to generate SSR for an import container to be returned to the yard (non-operational/broken down truck)
- How to generate SSR for import container return to yard (truck is operational)
- How to generate SSR for incomplete import weighing cycle for container/s already mounted to a truck
- How to generate SSR for lift off, lift on (transferring container to a rescue truck)
- How to generate SSR for reweighing of containers in yard
- How to generate SSR for unauthorized entry fine (UEF)
- How to pay additional storage/reefer
- How to pay for a special gatepass number (SGN)
- How to pay service request number (SRN)
- How to pay shut out fees due to late payments, late pre-advise, and booking transfers
- How to pay shut out VGM
- How to print your gatepass/special gatepass
- How to update your contact information in ACTS for multi-factor authentication (MFA)
How to print cash sales invoice or official receipt
1. Login to your ACTS account at https://acts.ictsi.com/account/login.
2. Hover SERVICES INQUIRY on the menu tab then click on TRANSACTION INQUIRY.
3. Input your transaction reference number.
NOTE: If you don’t have a copy of your transaction reference number, you may obtain it by hovering to REPORTS and clicking TRANSACTION HISTORY. Input either the container number or adjust the date range based on the transaction date to search.
4. Details of the transaction will be shown. Under Actions column, click on ICTSI CSI to download a copy of the cash sales invoice or official receipt.
5. In case you did not saved or copy your transaction reference number, go to REPORTS then TRANSACTION HISTORY then input either the container number, BL number, export booking number or adjust the date range based on the transaction date.
NOTE: You can only generate a report for a maximum of 7 days.
NOTE: Please input only one (1) of the three (3) details and not both.
6. Copy the transaction reference number then proceed with step 2.