ACTS
- ACTS e-ADR User Guides
- ACTS e-Wallet User Guides
- ACTS General User Guides
- BOC Nomination, Online Payment, and Scheduling Process
- How to activate, top up, and check your ACTS e-Wallet
- How to add customer details for ACTS online payment
- How to edit customer details for ACTS online payment
- How to generate an SSR for an incomplete export weighing cycle
- How to generate an SSR for re-exportation (import to export)
- How to generate SSR for an import container to be returned to the yard (non-operational/broken down truck)
- How to generate SSR for import container return to yard (truck is operational)
- How to generate SSR for incomplete import weighing cycle for container/s already mounted to a truck
- How to generate SSR for lift off, lift on (transferring container to a rescue truck)
- How to generate SSR for reweighing of containers in yard
- How to generate SSR for unauthorized entry fine (UEF)
- How to pay additional storage/reefer
- How to pay for a special gatepass number (SGN)
- How to pay service request number (SRN)
- How to pay shut out fees due to late payments, late pre-advise, and booking transfers
- How to pay shut out VGM
- How to print your gatepass/special gatepass
- How to request assistance for ACTS Auto Debit Transactions with “In Progress” Status
- How to resolve e-ADR top-up errors via UnionBank or BDO
- How to resolve No BL Info/manifest during payment
- How to submit requirements for “ZERO VAT” option in ACTS
- How to update your contact information in ACTS for multi-factor authentication (MFA)
How to print cash sales invoice or official receipt
1. Log in to your ACTS account at https://acts.ictsi.com/account/login
2. Click SERVICES TYPE, then click on TRANSACTION INQUIRY.
3. Input the Transaction reference number, then click the SEARCH button.
4. Details of the transaction will be shown. Under the Actions column, click on ICTSI CSI to download a copy of the cash sales invoice or official receipt.
5. In case you did not save or copy your transaction reference number, go to REPORTS > TRANSACTION HISTORY, then input either the container number, BL number, export booking number, or adjust the date range based on the transaction date.
NOTE: You can only generate a report for a maximum of 7 days.
6. Copy the transaction reference number then proceed with Step 2.