Knowledge Base

If your ACTS auto-debit transaction remains in “In Progress” status even after approval by your bank approver, follow these steps to verify and resolve the issue.

PROCEDURE:

             1.   Determine which bank was used for the transaction: BDO or Unionbank

            2.   If your transaction was made through BDO

             Send an email to customercare@ictsi.com for payment record verification and include the following details:

·        Proof of Transaction or copy of your bank approval showing the document reference number

·        Customer Trade Name

·        Tax Identification Number (TIN)

NOTE: If your registered name does not appear in our database, our team will initiate manual validation and arrange the ADR issuance.

            3.    If your transaction was made through UnionBank

            Send an email to customercare@ictsi.com to request verification of debit record and include the following details:

·        Proof of Transaction

·        Customer Trade Name

·        Tax Identification Number (TIN)

      NOTE: Please ensure that the Payment ID on your confirmation slip matches the one from your bank record to ensure accurate posting and validation.

           Customer Care will coordinate with UnionBank to verify the payment status. If payment is successfully credited, an update will be if ADR has been issued and sent to ACTS user registered email.

Reference:

           1.     ACTS - ICTSI - Login

Abbreviations:

ICTSI - International Container Terminal Services, Inc

ACTS - Advanced Customer Transaction System

ADR - Advance Deposit Receipt

BDO - Banco de Oro

TIN - Tax Identification Number

ID - Identification

Contact:

Customer Care: customercare@ictsi.com