Knowledge Base

1.     Manage Special Containers

·        Log in to your ACTS account at https://acts.ictsi.com/account/login

·        Click SERVICES TYPE > SPECIAL SERVICE, then click on SPECIAL CONTAINER TRANSACTION.

·        Click on the pencil icon to input the container number/s, then click on ADD CONTAINERS.

·        Review the container number/s added to the list and click the CHECK button.

Additional Information: 

i.       The total number of containers appears on the upper left of the container list.

ii.      The count of selected and invalid containers appears on the upper right.

iii.     Check Box

o   Edit as needed. Uncheck if the container will be paid later.

o   Checked indicates the container is subject to fees

o   X indicates the container is not valid for payment.

iv.    STATUS column

o   Valid indicates the container is subject to shut out fees.

o   Invalid indicates the container is not subject to shut out fees.

v.      TREMARKS column display

o   Reason for invalid status

o   Applicable charges

o   Previous payment transaction reference number, if applicable

NOTES:   

·        For Containers with “Container is not valid for special transaction” remark, kindly contact your Shipping Line/carrier for status updating.

·        A maximum of 100 valid containers can be processed at once.

·        Input the company details then click CHECK button to confirm then Click YES to proceed with the transaction.

·        Check and review charges. Once reviewed, click on VIEW CHARGES then ADD TO SUMMARY. For withholding tax and zero VAT, tick on the applicable box/es.

2.     Payment processing

·        Once done, you will be redirected to the transaction summary. Tick the checkbox on the left-most side of the table and click on PAY to settle the charges. To defer payment, click SAVE TRANSACTION and note the Transaction Reference Number displayed. To restart the process, click CLEAR.

·        Select your mode of payment. You may pay via the following methods:

·        Online Banking - Select your partner bank in the drop-down list to automatically be redirected to the bank’s portal. Please ensure that you have requested the linking of ACTS Online to your online bank account with your bank partner prior.

·        e-ADR - Tick the ADR box and input your TIN and the ADR number.

NOTE: A maximum of 5 e-ADRs can be used per transaction.

·        Click on Confirm Payment to proceed with your transaction.  

·        After a successful payment transaction, a cash sales invoice (ICTSI E-OR) will automatically be generated and available for printing under Transaction Inquiry.