ACTS
- ACTS e-ADR User Guides
- ACTS e-Wallet User Guides
- ACTS General User Guides
- BOC Nomination, Online Payment, and Scheduling Process
- How to add customer details for ACTS online payment
- How to generate an SSR for an incomplete export weighing cycle
- How to generate SSR for an import container to be returned to the yard (non-operational/broken down truck)
- How to generate SSR for import container return to yard (truck is operational)
- How to generate SSR for incomplete import weighing cycle for container/s already mounted to a truck
- How to generate SSR for lift off, lift on (transferring container to a rescue truck)
- How to generate SSR for reweighing of containers in yard
- How to generate SSR for unauthorized entry fine (UEF)
- How to pay additional storage/reefer
- How to pay for a special gatepass number (SGN)
- How to pay service request number (SRN)
- How to pay shut out fees due to late payments, late pre-advise, and booking transfers
- How to pay shut out VGM
- How to print cash sales invoice or official receipt
- How to print your gatepass/special gatepass
- How to update your contact information in ACTS for multi-factor authentication (MFA)
How to edit customer details for ACTS online payment
1. Login to your ACTS account at https://acts.ictsi.com/account/login.
2. Hover ACCOUNT SETTINGS then click VIEW PROFILE.
3. Click on ADD/EDIT CUSTOMER on the lower part of the screen.
4. Input the Company TIN you wish to edit in the ACTS Database then click on EDIT CUSTOMER.
NOTE: If the inputted company TIN has no record in the system, you will be redirected to a page where you can add customer details. Please click HERE to learn more about how to add customer details in ACTS.
5. Fill in the customer details for updating.
Attachments for uploading:
· BIR Registered Company – the TIN in the BIR 2303 to be uploaded should match the TIN inputted previously when the customer profile was created
· Customer with Business Style – attach the BIR 2303
Attach Other Files: Securities and Exchange Commission (SEC) Certificate and a Letter of Request
6. After uploading the requirements, click on SAVE.
NOTE: You will receive an email with the status of your request after necessary review and approval.