Knowledge Base

      1.     Login to your ACTS account at https://acts.ictsi.com/account/login.

      2.     Hover to SERVICES INQUIRY > SPECIAL SERVICE then click on SELF SERVICE REQUEST.

     3.     Click on CREATE SERVICE REQUEST.

     4.    Input the customer TIN. This will auto-populate the Customer Name and Broker Name fields.

NOTE: If the inputted company TIN has no record in the system, you will be redirected to a page where you can add customer details. Please click HERE to learn more about how to add customer details in ACTS.

     5.   In the Category dropdown, choose SERVICE. Under the Request Name dropdown, choose INCOMPLETE EXPORT WEIGHING CYCLE. Click on the pencil icon to input your container number based on your transaction:

For Single Transaction: Input ONLY the export container number

For Double Transaction (import mounted to outside truck): Input the export and import container numbers

    6. Once added, hit the thumbs up button then input the container number/s on the remarks. Click the ADD button and SAVE button to submit your request. This will then be routed for approval.

          NOTE: Transaction will not proceed if the status of the selected container is INVALID.

     7.  Once APPROVED, you will receive an email confirmation in your ACTS-registered email address, and the status will change to “FOR PAYMENT.” This means that the request is now ready for payment.

     8.  Click the PAYMENT button under the Action column. Should you wish to cancel your request, you may also do so by clicking the CANCEL button.

     9.  To confirm that you want to proceed with payment, click the thumbs up icon and review your charges.

          NOTE: User must tick the check box of the request to enable the PAYMENT button.

     10.  Once payment has been made, kindly advise the driver to proceed to TID Office for further instructions.