Knowledge Base

1.     Create SSR in ACTS

·        Login to your ACTS account at https://acts.ictsi.com/account/login

·        Click SERVICE TYPE > SPECIAL SERVICE then click on SELF SERVICE REQUEST then click on CREATE SERVICE REQUEST.

·        Enter the customer TIN, this will auto-populate the Customer Name and Broker Name.

NOTE: If the entered TIN is not found, you may add the customer details. Refer to How to add customer details for ACTS online payment for the step by step guide.

·        In the Category dropdown, choose SERVICE. Under the Request Name dropdown, choose INCOMPLETE EXPORT WEIGHING CYCLE.

·        Click on the pencil icon to input your container number based on your transaction:

o   For Single Transaction: Input ONLY the export container number

o   For Double Transaction (import mounted to outside truck): Input the export and import container numbers

·        Once added, review the details and click the SAVE button to submit the request. This will then be routed for approval.

NOTE: Transaction will not proceed if the status of the selected container is INVALID.

2.     Approval and Payment

·        Once approved, an email confirmation in your ACTS-registered email address will be received, and the status will change to “For Payment.” This means that the request is now ready for payment.

·        Select Payment to review the charges and confirm by clicking the thumbs-up icon.

TIP: You can also pay the SSR number generated by going to SERVICES TYPE > SPECIAL SERVICE > SPECIAL SERVICE REFERENCE NUMBER then inputting the SSR number.

·        Once payment has been made, kindly advise the driver to proceed to the TID Office for further instructions.