Knowledge Base

     1.     Login to your ACTS account at https://acts.ictsi.com/account/login.

     2.     Hover to SERVICES INQUIRY > SPECIAL SERVICE then click on SELF SERVICE REQUEST.

     3.     Click on CREATE SERVICE REQUEST.

     4.     Input the customer TIN. This will auto-populate the Customer Name and Broker Name fields.

NOTE: If the inputted company TIN has no record in the system, you will be redirected to a page where you can add customer details. Please click HERE to learn more about how to add customer details in ACTS.

    5.   In the Category dropdown, choose PENALTY. Under the Request Name dropdown, choose UNAUTHORIZED ENTRY FINE. Input the truck plate number to auto-populate the number of days that truck needs to settle and select the reason. Input the appropriate truck plate number and the reason it was banned in the remarks.

    6.  Once added, hit the thumbs up button then input the container number/s on the remarks. Click the ADD button and SAVE button to submit your request.

           NOTE: UEF does not require approval.

     7.  Wait for the status to be updated to FOR PAYMENT after 5 minutes.

    8.  Click the PAYMENT button under the Action column. Should you wish to cancel your request, you may also do so by clicking CANCEL button.

     9.  To confirm that you want to proceed with payment, click the thumbs up icon and review your charges.

     10. Your truck’s ban status will be lifted after 15 minutes upon successful payment.