Knowledge Base

1.     Create SSR in ACTS

·        Login to your ACTS account at https://acts.ictsi.com/account/login

·        Click SERVICE TYPE > SPECIAL SERVICE then click on SELF SERVICE REQUEST then click on CREATE SERVICE REQUEST.

·        Enter the customer TIN, this will auto-populate the Customer Name and Broker Name.

NOTE: If the entered TIN is not found, you may add the customer details. Refer to How to add customer details for ACTS online payment for the step by step guide.

·        In the Category dropdown, choose PENALTY. Under the Request Name dropdown, choose UNAUTHORIZED ENTRY FINE. Input the truck plate number to auto-populate the number of days the truck needs to settle and select the reason. Input the appropriate truck plate number and the reason it was banned in the remarks.

·        Once added, review the details and click the SAVE button to submit the request.

NOTE: UEF does not require approval.

2.     Payment processing and confirmation

·        Kindly wait for the status to update to FOR PAYMENT after 5 minutes.

·        Select Payment to review the charges and confirm by clicking the thumbs-up icon.

TIP: You can also pay the generated SSR number by going to SERVICES TYPE > SPECIAL SERVICE > SPECIAL SERVICE REFERENCE NUMBER, then inputting the SSR number.

·        Once payment has been made, your truck’s ban status will be lifted after 15 minutes.