Knowledge Base

PROCEDURE: 

      1.     Submit an ACTS-SSR

       Before submitting a Terminal Request, an ACTS-SSR must first be created first by following the steps below:

a.     Log in to your ACTS Account

b.     Go to Service Type > Special Service > Self Service Request > Create Service Request

c.      Fill in all required details

d.     Choose Category > Service

e.     Select Request Name > Attach/Remove Seal and DG Stickers Transfer to DG Area and Vice Versa

       2.     Submit a Terminal Request via Customer Hub

       Once your ACTS-SSR request has been approved and paid create a request through the MICT Terminal Request portal, then select General Entry Pass 

       In the Reason field, select eTracc Removal then choose Export Container in Yard

      Then fill in all required details and click Continue: 

·        Container number:

·        Representative's Name & Designation (up to 2):

·        Expected Date and Time:

·        Location:

3.   Verify Your Email Address

      Enter a valid and active email address, complete the CAPTCHA, and select the check box to agree to the Terms and Conditions. An OTP will be sent to your registered  email address.

NOTE: Email OTP is valid only for 10 minutes.  

4.   Review and Submit Your Request

       A summary of the request will appear. Review all details carefully, and if the information is correct, click Submit Request.  

NOTE: Take note of the reference number from the email confirmation that will be sent. 

 5.   Request Status Notification

Once the request has been approved or rejected a notification will be sent via email. 

NOTES:

·        eTracc Removal requests are subject to validation and approval.

·        Ensure all information provided is complete and accurate before submission.

·        Personnel must wear complete PPE, present valid company and government-issued IDs, and strictly comply with all MICT and PPA Entry Protocols and Requirements. For your reference, please see the PPA Entry Protocols and Requirements (Matrix and FAQs)

·        Please also refer to the MICT protocols for guidance, including the: Terminal Safety Protocols and Memo on High Visibility Safety Vest and Work Wear