Trucker Processes
- Driver Orientation Portal FAQs
- Driver Orientation Portal User Guide
- EIR in ICTSI Radar User Guides
- Gate-in Proceses for Truck Drivers
- How to become registered truckers, trucks, and drivers in MICT
- How to check if your Driver is allowed to transact in MICT
- How to request a driver entry pass
- How to request a driver exit pass
- How to request Battery/Diesel entry through Customer Hub
- How to request eTracc Removal - Container mounted to Truck
- How to request eTracc Removal - Export Container in Yard
- How to request Lift On, Lift Off (Lo/Lo) - Transfer to Rescue Truck through Customer hub
- How to request Lift On, Lift Off (Lo/Lo) – Truck Breakdown – Loaded, Non-Operational: Return/Dismount to yard through Customer hub
- How to request Lift On, Lift Off (Lo/Lo) - Truck Breakdown - Not loaded, Non-Operational through Customer hub
- How to request Mechanic entry through Customer Hub
- How to retrieve EIR copies in the ICTSI Radar
- RFID FAQs
- Truck Drivers Application
How to check if your Truck is allowed to transact in MICT
Title Account - How to check if your Truck is allowed to transact in MICT
To check whether your truck is allowed to transact at MICT or if your truck is currently banned, you may view the status via My Fleet in ICTSI Radar and check the reason for banning through Customer Care and follow the required steps to resolve any restrictions before transacting.
PROCEDURE:
To check the driver’s status, you must first subscribe as Trucker Persona in ICTSI Radar. Once your subscription is approved, follow the steps below:
1. Check the status of your truck via My Fleet in the ICTSI Radar web version.
a. Login to your ICTSI Radar account
b. Choose My Fleet from the left-hand menu
c. View if your truck status displays the following:
o Active – The truck can transact in terminal
o Banned – The truck is temporarily prohibited from transacting at the terminal until requirements for ban lifting are met.
2. If the driver is tagged as banned, confirm the reason for banning by sending an email to customercare@ictsi.com with the following details:
· Truck Plate Number
· Trucking Company
3. If the restriction is due to an Unauthorized Entry Fine (UEF), follow the instructions to know How to generate SSR for unauthorized entry fine (UEF) through the ACTS.
NOTE: Once payment is completed, you may proceed with creating the Truck Manifest using the truck plate number. If an error persists after payment, email a copy of your Official Receipt (e-OR) to customercare@ictsi.com for further validation.
4. In some cases, a truck may be restricted for other reasons. If this occurs, Customer Care Team will inform you of the specific reason for banning. Possible reasons may include:
· Pending LOLO payment
o For guidance on how to settle this, please refer to the ACTS Special Service Request User Guide
· Temporarily hold by the Safety or Security Office to get the statement from the driver or issuance of a violation ticket
· Temporarily hold by Claims Team
· If the restriction is due to truck plate issues such as Double Truck Plate Number, No Truck Plate, and Truck Plate is not readable please submit a photo of the corrected truck plate marking to customercare@ictsi.com for validation.
NOTE: For the Truck plate marking issue, please check the reminder below:
Reference:
1. ACTS - ICTSI - Login
2. SSR User Guide: ACTS Special Service Request User Guide
Abbreviations:
MICT - Manila International Container Terminal
UEF - Unauthorized Entry Fine
ACTS - Advanced Customer Transaction System
e-OR - Electronic Official Receipt
LOLO - Lift-On/Lift-Off
SSR - Special Service Request
Contact:
Customer Care: customercare@ictsi.com