Knowledge Base

PROCEDURE:

1.   Log in to the portal by visiting MICT Terminal Request | MICT Customer Hub, then select Tow Truck Entry

           2.     In the Container & Truck Status field, select Not loaded, Non-Operational

Then fill in all required details and click Continue.

        3.     Enter a valid and active email address, complete the CAPTCHA, and select the check box to agree to the Terms and Conditions. An OTP will be sent to your registered email address.

NOTE: Email OTP is valid only for 10 minutes.  

  4.   A summary of the request will appear. Review all details carefully, and if the information is correct, click Submit Request.  

NOTE: Take note of the reference number from the email confirmation that will be sent. 

  5.   Once the request has been approved or rejected a notification will be sent via email. 

NOTES:

·        The tow truck must have a working blinker, and the towing company name must be visibly marked on the truck exterior.

·        The entry point of the tow truck will be advised upon processing of the request.

·        To avoid disruption of traffic flow at MICT, the broken-down truck must be removed within 30 minutes. Otherwise, a third-party towing service may be engaged, and the corresponding fees will be charged directly to the customer.

·        Drivers are expected to cooperate promptly during towing operations to ensure smooth and efficient removal.

·        Replacement of only the tractor head is not allowed. The entire truck unit (tractor head and chassis) must be towed and replaced together.

·        If additional equipment is required during the operation, corresponding charges may apply. Customer Care will contact you to discuss and secure approval before proceeding.