How to resolve errors during Truck Manifest creation in TABS

If you encounter an error while creating a Truck Manifest in TABS, follow the steps below to identify the cause and resolve the issue before truck gate-in.

PROCEDURE

1. Review the Error Message and Troubleshooting Guide

If you encounter an error during truck manifest submission, please first review the exact error message displayed and refer to the troubleshooting guide provided in the link below for guidance:

Truck Manifesting: Mga iba’t ibang rason ng error status sa inyong Truck manifest

Common Truck Manifest Error Messages and Resolution

INVALID – Truck is either Banned or not registered in the terminal

· This means the truck is temporarily restricted or unregistered.

You will be informed of the reason for the restriction and the necessary steps to lift it (for example, unsettled Unauthorized Entry Fine or missing truck registration).
Once resolved, you will be advised to re-submit the manifest using the same truck plate.

INVALID – Truck PTO is expired” or “Truck has no valid PTO

· The truck’s Permit to Operate (PTO) may have expired.

Please ensure that your trucking company’s PTO is active and valid.If renewal is required, you may refer to the following:

INVALID – Trucking Company mismatched

· This means that the driver and truck belong to different trucking companies.

Please create a new manifest ensuring that both the driver and the truck are registered under the same trucking company.

Please enter Truck Plate

· Ensure that the correct and valid truck plate is entered before re-submitting the manifest.

Invalid – Truck is currently suspended due to pending UEF settlement

· This means the truck entered the terminal without a valid transaction.

· To settle UEF, follow the instructions to know How to generate SSR for unauthorized entry fine (UEF) through the ACTS.

· Once payment has been made, you may proceed to resubmit your manifest.

For Unregistered Trucks

To register a truck, driver and trucking company in MICT coordinate with MICT Pass Support for assistance for all other truck organization, except ACTOO.

Email: mictpass-helpdesk@logisticsphilippines.com
Hotline: (+63) 919 0560700 / (02) 8424 5320
Viber: (+63) 919 0743826 (Weekdays 08:00–17:00; Saturdays 08:00–12:00)
Website: https://mictpass.truckit.online

NOTE: ACTOO members should coordinate directly with ACTOO for registration.

3. Report the Issue to Customer Care if the issue persists

If you have already completed the troubleshooting steps on your end and the issue persists, please send an email to customercare@ictsi.com with the following details for further checking:

o Manifest ID

o Container Number

o Truck Plate Number

o Screenshot of the error message

Our Customer Care Team will review your concern and coordinate internally to determine the cause of the issue. You will be advised of the next steps based on the result of the checking.

References:

1. TAPPP Registration

2. TAPPP Guidelines

3. TAPPP Renewal

4. Truck Manifesting: Mga iba’t ibang rason ng error status sa inyong Truck manifest

Abbreviations:

UEF – Unauthorized Entry Fine

PTO – Permit to Operate

TAPPP – Transport Accreditation Permit, and Pass for Ports

SSR – Self Service Request

Contacts:

MICT Pass: